As outsiders to your community or organisational context we are able to ask fresh questions that help you shed light on knowledge — and assumptions — that would otherwise remain obscured or unexamined.
Drawing attention to tacit culture — unlocking 'hidden' aspects of social and cultural knowledge
Most of the time we are unaware of the social and cultural ‘rules’ that structure our daily interactions. We don’t need to pay conscious attention to them, because we know ‘intuitively’ how to act in familiar contexts.
We might be more aware of the ‘grammar’ of social interaction and cultural rules when we face a new or changed context, like a new workplace culture, or when something in the external environment changes.
Even so, much of our ‘cultural’ knowledge is below the level of our consciousness (tacit culture), so when our usual ways of dealing with things don’t work, we’re only partly aware of how and what to change.
Enhancing cultural awareness
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“People need ‘the confidence and tools to lean into, instead of shy away from, tension and conflict.”
“We don’t see human complexity as the problem, but rather the pathway to the solution.”